DoorHub®

Booking and Manage Home Services

Mobile App

Product Design

Service

About Project

DoorHub helps users to easily book and manage a variety of home services, including cleaning, plumbing, electrical work, handyman services, and more. The app connects users with trained and vetted professionals who are available to provide services at a time and date that is convenient for them. Users can track the progress of their service request and make

My Role

Product Designer

Year

September (2021)

Platform

Mobile App

Problems we’ve found

1. Facing problems with regular life works so want to manage people who can do the household and other services.

2. Difficult to find and manage people who is providing services that the user is looking for.

3. Facing difficulties and confusing onboarding for user who landed on the app for first time.

4. Booking and lack of payment plan for user who is looking for planned services.

Solutions we came up with

1. Easy and directional onboarding that will help ensure that users feel confident and comfortable.

2. Directional and Intuitive design for Entire booking for the user to book and pay easily.

3. Flexible payment options for users to select they payment system accordingly.

4. Personalized user journey for user to understand their overall booking process to keep them attached.

Goals

Building user engagement and satisfaction by incorporating personalized recommendations and tailored user experiences based on user behavior, needs and preferences.

Household Services: DoorHub offers a range of household services related to their personal life.

Easy Bookings: DoorHub offers a range of household services related to their personal life.

Flexible Payment: Users get flexible payments options like one time payment, EMI and Subscription system

User Interview Questions

To understand the users needs, goals, wants and motivations we created a set of user interview questions, Here are some of the user interview questions for Doorhub Mobile Application.

User Flow

Visual representation of the steps users take to achieve a task, ensuring a smooth and intuitive journey.

Components & Variants Library

Design System is a collection of pre-designed elements (components) and their variations, like buttons or forms, that can be reused for consistency across a project.

Wireframing

A basic, non-design layout illustrating the structure of a webpage or interface, providing a foundation for design.

Visual Solution

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Booking a Service

The user journey for booking a household service through Doorhub starts with the user opening the app and selecting the "Services" category.

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Booking Process

Others Screens

Findings from usability testing

DoorHub, a household service app designed to make booking and managing household services easier and more convenient. In this section, we will be presenting the results of usability testing conducted with six users of the DoorHub app. Our aim was to identify any areas of the app that could be improved to enhance the user experience and make the app more user-friendly.